At KOSS Motorcycles, we are committed to protecting your personal information and respecting your privacy. This policy explains what information we collect, how we use it, and your rights in relation to that information.
Who We Are
KOSS Motorcycles
Address: Unit 6, Wilden Industrial Estate, Wilden Lane, Stourport-on-Severn, DY13 9JY
Contact: 01562 32 42 62
We are the data controller responsible for your personal information.
What Information We Collect
When you interact with us, we may collect the following types of personal information:
- Contact Information: Name, address, email address, and phone number.
- Vehicle Information: Your motorcycle’s registration number, make, model, and service history.
- Transaction Data: Details about payments from you for products and services.
- Communication Data: Information from any emails, calls, or other communications we have with you.
- Website Data: Technical information about your visit to our website, such as your IP address and how you use the site (see our section on Cookies below).
How We Collect Your Information
We collect information from you in the following ways:
- Directly from you: When you contact us by phone, email, or in person to buy a bike, book a service, or ask a question.
- Through our website: When you fill out forms, place an order, or subscribe to our newsletter.
- From other sources: We may receive information from payment processors or third-party delivery companies to complete your transaction.
How We Use Your Information
We use your personal information to:
- Fulfill your orders: To process sales of motorcycles, parts, and accessories.
- Provide our services: To book and carry out servicing, repairs, and parts fitting.
- Communicate with you: To send you updates about your order or service, answer your questions, and provide customer support.
- Improve our business: To understand how our services are used and to improve our offerings.
- Comply with legal obligations: To meet legal requirements, such as handling warranties or cooperating with law enforcement.
Who We Share Your Information With
We may share your information with trusted third parties to help us provide our services, such as:
- Payment processing companies to handle your payments.
- Delivery and courier companies to transport motorcycles or parts.
- Manufacturer partners for warranty and recall purposes.
- We will never sell your personal information to third parties.
How We Keep Your Information Safe
We take the security of your information seriously. We have put in place security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way.
How Long We Keep Your Information
We only keep your personal information for as long as is necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Your Rights
Under UK data protection law, you have the right to:
- Access your information: You can ask for a copy of the personal data we hold about you.
- Correct your information: You can ask us to correct any information that you believe is inaccurate or incomplete.
- Erase your information: You can ask us to delete your personal data in certain circumstances.
- Object to processing: You can object to us processing your personal data for certain purposes.
- Request a transfer: You can ask for a copy of your information to be transferred to you or to another company in a machine-readable format.
To exercise any of these rights, please contact us using the details below.
Cookies
Our website uses cookies to improve your browsing experience. These cookies store data on your device regaarding data such as Session ID to ensure the security of your personal details, the cookies themselves store no personal data.
Changes to This Policy
We may update this policy from time to time. We will post any changes on this page, so please check back regularly to stay informed.
Contact Us
If you have any questions about this privacy policy or our privacy practices, please contact us at:
- Email: team@kossmotorcycles.uk
- Phone: 01562 32 42 62